Privacy policy

1. General

We take the protection of your personal data seriously. Personal data is processed in accordance with applicable data protection legislation, in particular the General Data Protection Regulation (GDPR) and applicable Slovenian legislation.

This Privacy Policy explains what personal data we collect, why we process it, how long we keep it, with whom it may be shared and what rights you have in relation to your personal data.

2. Data Controller

The controller of your personal data is:

Hanuman Herbal Farm – Zeliščna kmetija Hanuman
Tomaž Mulej – supplementary activity on a farm
Konjšica 20, 1272 Polšnik, Slovenia
Email: info@hanuman-herbs.com
Phone: +386 51 260 383

3. Personal Data We Collect

3.1 Information you provide to us

When you place an order, create an account or contact us, we may collect:

first and last name,
billing and delivery address,
email address,
telephone number,
order and purchase information,
information you provide when communicating with us.

3.2 Technical data

When you use our website, certain technical information may be collected automatically, including:

IP address,
date and time of access,
pages and URLs visited,
browser and device information,
operating system.

Additional information about cookies and similar technologies is provided in our Cookie Policy.

4. Purposes of Processing

We process personal data where necessary for:

processing and fulfilling your orders,
payment and delivery of products,
communicating with you regarding your order or enquiry,
managing customer accounts,
complying with accounting, tax and other legal obligations,
maintaining the security and proper functioning of our website,
website analytics and improvement, where permitted by applicable law and your cookie preferences.

5. Legal Basis for Processing

Depending on the purpose, we process your personal data on one or more of the following legal bases:

performance of a contract – for processing orders, payments and deliveries,
compliance with legal obligations – for accounting, tax and other statutory requirements,
your consent – where consent is required, for example for certain cookies or marketing communications,
our legitimate interests – for website security, prevention of misuse and certain activities necessary for the operation and improvement of our services, where these interests do not override your rights and interests.

6. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.

Order, invoice and transaction data: for the period required by applicable accounting and tax legislation.
Communication and enquiries: for as long as reasonably necessary to handle your enquiry and any related follow-up.
Customer account data: for as long as your account remains active or until you request its deletion, unless certain data must be retained for legal reasons.
Data processed on the basis of consent: until you withdraw your consent, unless another legal basis applies.

When personal data is no longer required, it is deleted or anonymised, unless further retention is required by law.

7. Sharing Your Personal Data

Where necessary for providing our services, fulfilling your order or complying with legal obligations, your personal data may be shared with trusted service providers, including:

delivery services, such as Pošta Slovenije (Slovenian Post) and GLS,
payment service providers, such as Stripe and PayPal,
IT, hosting and email service providers,
accounting and other professional service providers where necessary,
public authorities where disclosure is required by law.

These recipients receive only the personal data necessary to provide their services or fulfil their legal obligations.

We do not sell your personal data to third parties.

Some of the service providers we use may process personal data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are used in accordance with applicable data protection legislation.

8. Your Rights

Under applicable data protection legislation, you may have the right to:

access your personal data,
request correction of inaccurate or incomplete data,
request deletion of your personal data,
request restriction of processing,
receive your personal data in a portable format where applicable,
object to certain types of processing,
withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise any of these rights, please contact us at info@hanuman-herbs.com.

You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) or, where applicable, with the data protection authority in your country of residence.

9. Website Analytics

We may use Google Analytics to better understand how visitors use our website and to help us improve its content, functionality and user experience.

Analytics technologies that require your consent are used only after you have given your consent through our cookie banner. You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.

Google may process certain information in connection with these services in accordance with its own privacy policies.

10. Cookies

Our website uses cookies and similar technologies for purposes such as:

ensuring the proper functioning and security of the website,
remembering your preferences,
website analytics, where you have given your consent,
improving the user experience.

Cookies that are not strictly necessary are used only with your consent. You can accept, reject or manage individual categories of cookies through our cookie banner and change your preferences at any time.

More detailed information about the cookies used on our website is available through our cookie settings.

11. Social Media and External Services

Our website may contain links to or content from external services such as YouTube, Facebook, Instagram or Google Maps.

When you follow a link to an external website, the privacy policy and terms of that provider apply. If third-party content is embedded directly on our website and requires non-essential cookies or similar technologies, it will be activated only in accordance with your cookie preferences where consent is required.

12. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, alteration, unauthorised access, disclosure or misuse.

Although we take reasonable measures to protect your personal data, no method of transmission or storage on the internet can be guaranteed to be completely secure.

13. Children

Our online shop and services are not specifically directed at children, and we do not knowingly collect personal data from children where parental or guardian consent would be required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in our services, technology or applicable legislation.

The current version of the Privacy Policy will always be available on this website.

15. Contact

If you have any questions about this Privacy Policy or the way we process your personal data, please contact us:

Hanuman Herbal Farm – Zeliščna kmetija Hanuman
Tomaž Mulej – supplementary activity on a farm
Konjšica 20, 1272 Polšnik, Slovenia
Email: info@hanuman-herbs.com
Phone: +386 51 260 383